Global Literacy Support

Our Commitment to Privacy

Global Literacy Support respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the information you provide to us when you visit our website, contact us, or interact with our organization.

We comply with French data protection laws (Loi Informatique et Libertés) and the European General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, postal address, phone number when you voluntarily provide it through our contact form or email.
• Website Usage Data: Information about how you use our website, such as pages visited, time spent, and browser type. This helps us improve our site.
• Communication Records: Copies of emails or messages you send to us.
• Volunteer and Partner Information: Information you provide when expressing interest in volunteering, partnering, or otherwise engaging with our organization.

We do not collect sensitive personal data (such as health information, political opinions, or religious beliefs). We do not request or store payment information on this website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the information or support you request.
• To communicate with you about our programs, volunteer opportunities, and literacy resources.
• To improve our website and understand how visitors use it.
• To comply with legal obligations.

We will never sell, rent, or trade your personal information to third parties.

Legal Basis for Processing

Under GDPR, we process your personal information based on one or more of the following legal grounds:

• Consent: You have given us clear permission to process your information for a specific purpose.
• Contract: Processing is necessary for a contract you have with us (for example, volunteering agreements).
• Legitimate Interests: Processing is necessary for our legitimate interests as a nonprofit organization, such as communicating with supporters and improving our services.
• Legal Obligation: Processing is necessary to comply with the law.

How We Share Your Information

We do not share your personal information with third parties except in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who help us operate our website or manage communications. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests from authorities.
• With Your Consent: We will ask for your permission before sharing your information for any other purpose.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact information provided through our website is typically retained for as long as we have an ongoing relationship with you. You may request deletion of your information at any time.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You can ask us to limit how we use your information.
• Right to Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Right to Object: You can object to our processing of your information for direct communications.
• Right to Withdraw Consent: If we rely on your consent to process information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@globalliteracysupport.org. We will respond within 30 days.

Cookies and Tracking

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use only essential cookies that are necessary for the website to function properly. We do not use tracking cookies, advertising cookies, or third-party analytics that track you across other websites.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Children's Privacy

Our website is intended for general audiences. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

International Data Transfers

Global Literacy Support operates worldwide. Your information may be transferred to and stored on servers located in France and other countries where we have offices. We take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy and applicable laws.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption to secure data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Significant changes will be notified through our website or by email when appropriate.

Contact Us About Privacy

If you have any questions about this privacy policy, how we handle your information, or wish to exercise your data protection rights, please contact us:

Global Literacy Support
Attn: Data Protection Officer
16 Rue du 8 Mai
72230 Mulsanne, France
Email: privacy@globalliteracysupport.org

You also have the right to lodge a complaint with the French data protection authority (CNIL) if you believe we have violated your privacy rights.